Where to write: inbox and street address
Email is the simplest route to our editors: info@ducatbet.co. Anything about the site’s content, an incorrect detail or a suggestion can go there.
Prefer paper? Letters reach us at Petőfi Sándor u. 3, 1052 Budapest. There is no phone number or chat to try: as a small team, we give our most careful answers in writing.
We do not promise a fixed response time: a simple question gets a quicker reaction, while rechecking a source may take longer.
Where the editorial team can genuinely help
Write to us if you find an inaccuracy on one of our pages. For example: a menu item has moved, a new version of a document has appeared, or you find a translated term ambiguous.
We also welcome it when a topic is missing an angle. If, say, the languages and localisation page does not answer what you want to know about the interface languages, just let us know.
Press or partnership enquiries go to the same address.
Account, money, verification: Dukat.bet handles these
We are not the operator, so we cannot see into any player account. We cannot credit a deposit, speed up a withdrawal, accept a KYC document or lock an account – and we never ask you for such data.
For these matters Dukat.bet support is responsible. The Contacts page states that live chat is available day and night, 24/7, and the email address given in the terms is support@dukat.bet. For your personal data, Dukat.bet’s Privacy Policy names dpo@dukat.bet (source: Dukat.bet Contacts, T&C, Privacy Policy, 8 October 2026).
Which channel suits which matter is also summarised in a table on the customer support page.
One thing never to send us: a password, card details or a copy of your ID.
What happens to your message after you send it
We read every report, but we do not react to each one the same way. If you write about a content error, we first look at the original source – the relevant Dukat.bet document or interface – and only then touch the text.
Sometimes it turns out after a report that our text was accurate and the interface had just displayed differently for a while. In that case we tell you so briefly.
We use your message only to reply and to make corrections, and we send no newsletters. How long we keep correspondence and what rights you have is set out on our privacy page.
And if you simply want to say a page was useful – we are glad to hear that too.
How to write so it is clear the first time
Most time is lost when a report does not make clear which page it concerns. So give the address of the page (for example /en/mobile/), copy in the sentence that looks wrong to you and say briefly what you saw instead.
If you can, also say when and on which device you viewed the interface. On mobile and desktop a menu item is sometimes in a different place – we cover this in more detail on the mobile version page.
Corrections are marked by a changed update date on the page concerned.