At a glance: where to look for what
If you are in a hurry, this table is the short version of the most common questions. The detailed answers follow further down.
| Question | Short answer | Source |
|---|---|---|
| Which interface languages are there? | English and Hungarian | dukat.bet language switcher, 8 October 2026 |
| How do I get help? | 24/7 live chat, support@dukat.bet | Contacts, T&C, 8 October 2026 |
| Is there phone support? | No phone number is given | Contacts, 8 October 2026 |
| When do I have to verify myself? | Before the first withdrawal at the latest | T&C sections 9–12, 8 October 2026 |
| Can I set a limit? | Daily, weekly or monthly deposit limit | RG policy v1.0, 8 October 2026 |
You will find the channels described in detail on our customer support page.
How do we know what we write?
Every answer rests on a specific document or page: the Terms & Conditions (T&C), the Privacy Policy, the AML/KYC Policy, the Responsible Gambling policy and the Contacts page. We went through them on 8 October 2026, reading the English and Hungarian versions side by side.
Where the documents contradict each other, we do not pick one. Withdrawal limits and the minimum deposit are examples: the sources give different figures, so we publish no number here. Before a larger withdrawal, ask customer support and request the answer in writing.
Bonuses are handled the same way. We give the name of the offer and its main elements, but not the wagering requirements, deadlines or stake caps – these may change, and the official bonus terms are what counts.
If something changes, we update the date too.
One thing to keep in mind: an FAQ does not replace the terms. If an answer affects a decision that matters to you – a deposit or closing your account, say – open the original document and read the relevant section. The Hungarian translation is handy, but in a dispute the English text is what applies.
If your question is not on the list
The ducatbet.co editorial team cannot act on a specific matter involving your account, a deposit or a withdrawal – we are an independent information site. In that case, write directly to Dukat.bet’s live chat.
If the question is a general one and you think the answer belongs here, let us know. We update the list regularly.